Returns FAQs

What is your return policy?

If you're not happy with a product, return it. It's that simple. We'll credit you for the price of the product. If the product wasn't what you expected, we ask that you pay the shipping costs to return it and that you return the product to us in resalable condition. If we made a mistake or if the product is damaged or defective, contact us immediately and we'll make it right.

eProduct returns are reviewed on a case-by-case basis. Please let us know about any eProduct issues within seven days of the date you received your product, and we'll do everything we can to resolve them.

You can contact us through the online form below or at 1-800-426-3126 (1-425-483-3313 international) for any concerns about your order.

How do I return an item?

Please list each item you are returning, the original order number for each item returned (listed on your packing slip), and the reason for the return. To ensure timely and accurate credit, be sure to include all of the information listed above in your package. (For damaged or defective merchandise, please contact us immediately.)

Securely pack your return with your packing slip and any other required documentation. Ship your package to:

Martingale
Attn: Returns Department
Building A, Suite 500
15100 Woodinville-Redmond Road NE
Woodinville, WA 98072

If I return an item, how will my account be credited?

If your payment was made by credit card, we will credit that account. A credit will typically appear on your next statement.

For all other questions, please contact us by using the form below or call us at 1-800-426-3126 (1-425-483-3313 international). Your comments are appreciated and can help us process your returns faster and improve future service.